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| Age-Friendly Services of Digital Reading Platforms: A Study in the Context of Active Aging |
| CONG Ting,WEI Yinan |
| College of Publishing, University of Shanghai for Science and Technology, 200093, Shanghai, China |
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Abstract As digital reading becomes increasingly embedded in the cultural and informational lives of users, ensuring equitable access for aging populations has emerged as both a social imperative and a design challenge. While digital reading platforms have advanced rapidly in terms of interface design, content delivery, and interactivity, their development has not always kept pace with the needs of older adults—one of the fastest-growing user demographics. This study addresses the intersection of digital inclusion and reading technology by investigating how age-friendly design can support older adults' meaningful participation in digital reading environments. Utilizing a multi-method approach, the research combines policy analysis, in-depth interviews with older users, and user-centered evaluation of leading reading platforms to build a structured framework for assessing age-appropriate digital services. Eighteen semi-structured interviews were conducted with older adults aged 55 to 76, selected to ensure diversity in gender, digital literacy, and reading habits. Additionally, seven widely-used digital reading apps were selected for empirical evaluation based on their market relevance, functional variety, and popularity among general users. The assessment was conducted through direct user testing combined with researcher observation and post-use interviews. Through qualitative and observational methods, the study captures the pain points experienced by older users and identifies systemic gaps in the user experience. The evaluation focuses on six core dimensions—visual readability, operational simplicity, reading interaction, audio-supported functions, content adaptability, and security assurance—which collectively determine the accessibility and usability of digital reading applications for senior users. Crucially, this study proposes a four-tiered logic model—usability, ease, engagement, and trust—to guide the development of age-friendly service strategies. This model extends beyond conventional accessibility metrics by incorporating emotional comfort, digital confidence, and long-term trust into platform evaluation and design. In doing so, it aligns the goals of inclusive technology design with broader frameworks of active aging, user empowerment, and digital citizenship. The theoretical contribution of this study lies in bridging the gap between aging studies and digital reading research. While prior work in digital reading has focused on personalization, gamification, and content diversity, few studies have incorporated the lived experience of elderly users into design assessment. This research addresses this gap by foregrounding older users not as passive recipients of technology, but as active participants with evolving preferences, cognitive habits, and content needs. From a practical perspective, the study offers a scalable and policy-informed framework for evaluating age-friendliness across digital reading services. These insights are applicable not only to developers and UX designers, but also to publishers, platform strategists, and policymakers seeking to enhance the reach and social value of digital reading. By establishing design benchmarks rooted in user diversity and aging dynamics, this research pushes the boundaries of how digital reading is conceptualized—not merely as a technological product, but as a socially embedded service that must adapt to demographic change.
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Published: 09 September 2025
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| 要素维度 | 具体要素 | 政策出处 | | 界面可视性与可感知性 | 字体、字号、行距,高对比度,颜色对比度优化,图标尺寸,按钮图标清晰度,组件焦点大小适宜性,界面简化设计,内容朗读,提示机制的有效性 | 《互联网应用适老化及无障碍改造专项行动方案》(2020) 《移动互联网应用(App)适老化通用设计规范》(2021) | | 操作便捷性与交互友好性 | 一键操作,简化功能操作流程,简化功能开启流程,手势操作便利性,操作时间宽容度,快捷键配置,验证码操作简化,浮窗管理,误触防护措施,方言识别,集成语音辅助 | 《互联网应用适老化及无障碍改造专项行动方案》(2020) 《移动互联网应用(App)适老化通用设计规范》(2021) | | 功能定制性 | 长辈模式(老年模式),无障碍功能,银龄课堂 | 《促进数字技术适老化高质量发展工作方案》(2023) | | 服务可获得性与支持系统 | 在线客服服务,提示机制的有效性 | 《促进数字技术适老化高质量发展工作方案》(2023) 《互联网应用适老化及无障碍改造专项行动方案》(2020) | | 信息安全与隐私保障 | 信息安全保障,隐私保护机制,广告插件控制,诱导按键防范,无广告干扰 | 《促进数字技术适老化高质量发展工作方案》(2023) 《互联网应用适老化及无障碍改造专项行动方案》(2020) |
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| 受访者编号 | 性别 | 年龄 | 职业 | 受教育程度 | 互联网使用年限 | 受访者编号 | 性别 | 年龄 | 职业 | 受教育程度 | 互联网使用年限 | | 受访者1 | 男 | 58 | 门卫 | 小学 | 5年 | 受访者10 | 女 | 63 | 纺织女工 | 小学 | 3年 | | 受访者2 | 男 | 67 | 农民 | 小学 | 1年 | 受访者11 | 女 | 55 | 教师 | 大专 | 13年 | | 受访者3 | 女 | 59 | 教师 | 本科 | 10年 | 受访者12 | 女 | 68 | 街道社区干部 | 高中 | 6年 | | 受访者4 | 男 | 62 | 工程师 | 本科 | 11年 | 受访者13 | 男 | 76 | 教师 | 大专 | 3年 | | 受访者5 | 男 | 65 | 农民 | 小学 | 2年 | 受访者14 | 男 | 65 | 公交车驾驶员 | 初中 | 2年 | | 受访者6 | 女 | 60 | 人事 | 大专 | 8年 | 受访者15 | 男 | 73 | 工程师 | 大专 | 6年 | | 受访者7 | 女 | 66 | 教授 | 博士 | 25年 | 受访者16 | 女 | 74 | 农民 | 小学以下 | 半年 | | 受访者8 | 女 | 65 | 个体工商户 | 初中 | 7年 | 受访者17 | 女 | 71 | 文化馆工作人员 | 大专 | 10年 | | 受访者9 | 男 | 73 | 农民 | 小学以下 | 半年 | 受访者18 | 女 | 75 | 财务主管 | 中专 | 7年 |
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| 问卷模块 | 主要内容 | | 基本信息 | 性别、年龄、受教育程度、目前(退休前)从事的职业? 您知晓数字阅读软件吗?是否使用过? 目前使用的数字阅读平台有哪些? 在这些平台上,您最常使用哪些功能或服务(如电子书阅读、听书功能)? | | 使用体验评估 | 您在使用这些数字阅读App时,对以下方面的感受如何:界面展示效果(如字体行距大小、界面、布局设计等);阅读功能实用性(如词典、书签功能等);操作便捷性(如功能入口设置、功能键焦点大小等);有声书服务(如语音质量、朗读速度等)? 您是否了解数字阅读软件的“适老模式”?对现有适老模式的设计是否满意? | | 使用障碍 | 在使用过程中,您遇到过哪些具体问题或不方便的地方(如广告干扰、功能复杂难懂、隐私安全顾虑等)? 您在使用数字阅读软件时,是否担心过个人隐私泄露或交易安全问题? | | 功能改进建议 | 您希望数字阅读平台在哪些方面进行改进或优化? 对于App的新功能,您更倾向于通过什么方式来学习使用(如自学探索、参加培训课程、家人朋友指导等)? |
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| 评估指标维度 | 详细要点 | | 视觉设计与可读性 | 界面简洁度 功能入口清晰度 界面设计简化度 | | 操作便捷性 | 功能键焦点大小适宜度 适老化语音搜索 操作功能易理解程度 登录方式简易度 | | 阅读体验 | 阅读字体大小与行间距适配性 离线阅读 适老化词典功能 | | 听书体验 | 适老化文本朗读音色 适老化多语言支持 适老化朗读语速 一键操作与定时功能简便性 | | 内容适配性 | 适老化内容 个性推荐适老化 老年社区互动功能 | | 安全性 | 广告干扰 用户隐私 广告安全 |
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